Returns & Exchanges

At Riversol, we want you to be completely satisfied with your skincare journey, which is why we offer a 60-day money-back guarantee on all products, even if the bottles are empty. If your skin isn't glowing, we will provide a full refund or exchange to ensure you find the perfect formula for your needs.

1

Initiate Your Request

Contact our dermatology-trained support team via email or phone within 60 days of your purchase to request a Return Authorization number.

2

Prepare Your Package

Securely pack the items you wish to return in their original packaging, ensuring the Return Authorization number is clearly marked on the outside of the box.

3

Ship It Back

Drop off your package at any authorized carrier location; we recommend using a trackable shipping service to ensure your return reaches our warehouse safely.

4

Receive Your Refund

Once our team receives and inspects your return, we will process a full refund to your original payment method within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing